Thank you for shopping at JustFashionNow. Our online shop provides unique fashion product from our independent designers back by high-quality material and reliable production. Our members of QA team inspect each product before packaging to ensure maximum customer satisfaction. If you are not entirely satisfied with your purchase, it is easy to refund. Simply follow the instructions, and submit a request for return on your order page and we will try our best to meet your request.
Please contact our Customer Care team for return instructions and return center address.
Fast Refund: Send the returned purchase in its original packaging with the original label back to our return center. We will issue a refund to your original payment method within a week.
-Purchase (except swimwear,bags＆accessories, lingeries, final sale) can be returned AFTER goods are delivered within 30days.
-Items must be unused, undamaged, and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
The buyer is responsible for return shipping costs and any related expenses.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale/Clearance item(s) is not eligible for return
-Swimwear is not eligible for return.
-Swimwear can only be returned if it is defective/damaged or the wrong item.
-You must email us a picture showing the problem/defect after submitting the return request online.
How to Make Your Return:
Step1: Click the "Tracking Order" feature at the bottom menu of our home page.
Step2: Enter your Email Address and Order Number.
Step3:There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.
Once we receive your return, please allow 3 to 5 business days to process your returns.
We'll email you once we have processed your refund.
Note: Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
Your order will be fully refunded before shipment，Please submit a help ticket from Contact Us if you decide to cancel the order.if the order have already been shipped，We will NOT accept order cancellation request in principle, please apply for return after arrival.
If you have further questions / issues, please don’t hesitate to contact us or chat with us online.
Sorry that we don’t provide phone at this time. If you run into any issues, feel free to drop us an email or chat with us online.
Live chat 24/7 hours
Ticket Within 48 hours